For six decades, McClafferty Printing built a sterling reputation as a high-quality, customer-focused offset print shop. But like most offset shops, the economic changes, introduction of digital printing, and changing needs of marketers threatened to disrupt its historical success formula. The company recognized it needed to invest in digital printing and purchased a Ricoh C901. It began producing digital work in March 2011. McClafferty Printing also recognized that its move into digital printing required a solid business development strategy. The company turned to its equipment vendor, and the services provided by Ricoh’s Business Development Program put the firm on track to meet its first year digital print revenue goals.
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