Page-Titles-Resource-Annex

RESOURCE ANNEX

Our continually updated library is packed with industry resources, whitepapers, business development tools, marketing assets and more.

Home / Resource Annex / Business Strategies / Marketing & Sales / 5 Steps to Improving Customer Service

5 Steps to Improving Customer Service


Overview:

Customer service is an intangible offering that can have a significant impact on profits and growth when executed properly. In today’s competitive marketplace, customer reviews and access to competitors are an online search away. Providing superior customer services is solid strategy to differentiate your business, attract clients, and retain customers. Customer service is the sum of the customer’s experiences with a company’s products and services before, during, and after a purchase is made. It includes all the touchpoints and interactions that a customer has with a company, including the shared experiences of others. 
This white paper outlines five strategies for improving customer service. It also shares how Mitch Palin, Owner of Minuteman Press (Fair Lawn, NJ), profitability grew his franchise by focusing on his customers. 

Please Log In.

You must be signed in to access this content.

NOTE: If you are using Internet Explorer as your browser and cannot login, please use either Chrome, Firefox , or Safari. If the problem persists, please email us at info@ricohbusinessbooster.com

Need Access?

If you are a Ricoh Production Print customer, you are eligible for free membership.

Click here to register and gain instant access to exclusive content. Note you will need your product serial number to complete our simple registration form.